Your Digital Utility Consulting Company

Digital Transformation is about how to best benefit from digital technologies in order to achieve operational efficiencies; improve on customer, employee and citizen satisfaction; and increase top line by offering new and better services to the customers.

For utilities to become digital is not an option any more, it is a necessity. As new entrants pose competitive threats, and value chains get transformed, utilities need to reinvent themselves to remain competitive in an ever-changing business landscape. Business functions such as customer relationship management, billing, outage management, or asset, resource and work order management, need to evolve from legacy monolithic architectures to modular and modernized IT architectures.

A digital utility uses technology to:

• Improve the safety of operations and the reliability of supplied services
  
• Reduce operating expenses, and do more with less
  
• Optimize the use of its assets and achieve greater capital efficiency
  
• Improve customer satisfaction, by improving the service quality, or by offering new or better services, more adapted to their needs
  
• Reduce the environmental impact of its operations
  

Utilities are not at the forefront of digitization. Therefore, there is still a great potential to digitize utility’s assets and ways of working, and increase the use of digital technologies in the way utilities engage with their customers.

Becoming a digital enterprise requires rethinking the way utilities operate. Utilities need to assess and adapt their business processes to improve their ability to take risks, explore and innovate. 

Agile thinking, ability to extract increased value from real-time data, improved understanding of customer needs and expectations, and an approach towards minimum viable products with shorter launch, test and extend/deprecate cycles, are examples of abilities required by digital-native and digitally transformed utilities. This new way of thinking requires the use of modern ICT technologies, based on the SOA (Service Oriented Architecture) paradigm, the use of Machine Learning (ML) and Artificial Intelligence (AI), extensive application of Advanced Data Analytics (ADA), cloud and IoT, among other.